Refund Policy

General Rule

Unless required by law, purchases are generally non-refundable once tokens, credits, or paid access have been delivered to your account.

When A Refund May Be Considered

• Duplicate charges for the same order.
• A technical failure where payment succeeded but tokens or paid access were never delivered.
• A clear billing error caused by our systems or payment flow.

When Refunds Are Usually Not Available

• You changed your mind after receiving tokens or access.
• You were suspended for violating our rules or attempting fraud.
• You used part of the purchased balance and then requested a refund for the remainder.
• The issue was caused by unsupported devices, local configuration, or a third-party wallet or card problem outside our control.

How To Request Review

Email [email protected] with your account email, order reference, payment method, and a short explanation of the issue. Contact us promptly so we can investigate while payment logs are fresh.